Return and Refund Policy

Urban Hustle Return & Refund Policy

At Urban Hustle, we prioritize your satisfaction and strive to ensure a seamless shopping experience. If you’re not entirely satisfied with your purchase, we’re here to assist.

PLEASE KINDLY MAKE SURE TO TAKE THE UNBOXING VIDEO WHENEVER THE ORDER GETS DELIVERED (It helps in case of any discrepancy like Item Lost Or Duplicate Product Received or Wrong Product Received or Issue Related to Product). Refund in such cases are only possible if the Unboxing Video at the parcel delivered is available.

1. Return Eligibility

• Time Frame: You have 7 days from the date of delivery to initiate a return.
• Condition: Items must be unworn, unused, unwashed, and in their original packaging with all tags attached.

2. Return Process

• Initiation: To start a return, contact our customer support team at Contact Us within 5 days of receiving your order.

• Return Shipping: Once your return request is approved, we’ll provide a return shipping label and instructions. You must ship the item using this label within 3 business days of receiving it.

• Processing Time: After we receive your returned item at our facility, please allow 5–7 business days for inspection and to process your refund or replacement.

• Address: Returns should be sent to:

  Urban Hustle
  42A, Ambrose Nagar, Somanur Road, Karumathampatti,
  Coimbatore, Tamil Nadu – 641659.

3. Refunds

• Inspection: Upon receiving your return, we’ll inspect the item and notify you of the approval or rejection of your refund.
• Processing: If approved, refunds will be credited to your original payment method within 10 business days.
• Delays: Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Exchanges

• Process: To request an exchange, please initiate a return for the original item by contacting our support team within 5 days of delivery via our Contact Us page. Once your return is approved and the item is received at our facility, you may place a new order for the desired item.
• Exchange Timeline: 
  
  • Return Approval & Shipping Label: Sent within 1–2 business days after your request is reviewed.
  • Return Shipment Window: You must ship the item back within 3 business days of receiving the return label.
  • Processing Time: Once we receive the returned item, the return will be inspected and processed within 5–7 business days.
  • New Order Delivery: Standard delivery timelines will apply to the new order based on your location.

5. Damaged or Defective Items

• Notification: Inspect your order upon receipt. If you find any defects or damages, contact us immediately with photos and a description of the issue.
• Resolution: We’ll evaluate the problem and work towards an appropriate solution, which may include a replacement or refund.

6. Return Shipping Costs

• Responsibility: If the return is due to our error (e.g., defective or incorrect item), we’ll cover the return shipping costs. For other returns, the shipping cost will be deducted from your refund.

7. Non-Returnable Items

• Final Sale: Certain items, such as sale products and gift cards, are final sale and cannot be returned or refunded.

8. Contact Information

For any questions or concerns regarding returns and refunds, please Call or WhatsApp us at +91 8699376566 OR reach out to our customer support team at Contact Us.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.