Privacy Policy

Privacy Policy

Last Updated: 01 Jan 2025

Welcome to Urban Hustle (“we,” “our,” “us”). Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (the “Site”) and use our services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by third-party providers)
• Any identification or proof-of-address documents (where required)
• Biometric data (e.g., facial or physiological traits, only with your consent)

b. Non-Personal Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Site
• Referring URL
• Behavioral preferences and usage patterns (aggregated)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services and your shopping experience
• Process and fulfill your orders
• Provide customer support
• Communicate updates, offers, and promotions (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations
• Conduct internal research, analysis, and marketing
• Customize features and content based on your preferences
• Improve and personalize your shopping experience

You always have the option to opt out of marketing communication and certain features.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Internal affiliates and group entities: For service optimization and marketing (unless opted out).
• Service Providers: Payment processors, logistics partners, and other trusted third parties to deliver services.
• Legal Authorities: In compliance with court orders, legal requirements, or to protect our rights and user safety.
• Third-Party Platforms: If you transact via a third-party partner site, their privacy policies will apply.

4. Data Security

We implement reasonable technical and organizational measures to protect your data, such as:

• Secure server infrastructure
• Encrypted transactions
• Restricted access policies

However, no system is 100% secure. Use of the Site implies acceptance of internet-related risks.

5. Your Rights

Depending on your location, you may have the following rights:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request account deletion (with some conditions, e.g., pending orders, unresolved disputes)

To exercise your rights, please reach out to our customer support team at Contact Us.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

9. Data Retention

We retain your data only as long as necessary for:

• Fulfilling the purpose it was collected for
• Legal and regulatory compliance
• Preventing fraud and misuse

In some cases, anonymized data may be stored for analysis and research.

10. Contact Us

If you have questions about this Privacy Policy, please Call or WhatsApp us at +91 8699376566 OR reach out to our customer support team at Contact Us.